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Privacy Policy

Effective November 6, 2024

At Hope Center Indy (HCI), we deeply value the trust and privacy of our supporters as we impart hope and healing to every heart and unite in the fight against human trafficking. As such, we have developed this privacy policy as our commitment to you, detailing your options concerning the management of your personal data online. This policy outlines the kinds of information we collect about you, our collection methods, usage practices, and how you can modify your information. Moreover, it spells out your rights concerning our handling of your data.

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This Privacy Policy encompasses all information garnered through your interactions with HCI, be it via electronic, written, or oral communication; information aggregated through our mobile applications (“Apps”) or our website (“Sites”) that link to this policy; and any other data about you that we might obtain offline or from other sources. Together, these sources of information are termed as the “Services”. By using our Services or sharing your information with us, you acknowledge and consent to the privacy practices laid out in this Privacy Statement.

Collection of Personal Information

In this Privacy Policy, "Personal Information" refers to data that identifies you as an individual or is capable of being linked to you personally.

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When you interact with HCI, whether through engaging in our cause, making a donation, volunteering, visiting our website, or participating in our services, we collect a variety of information. The nature and volume of information we gather depend on the manner of your interaction with us.

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Should you choose to donate to HCI or make a purchase through our businesses or "Giving Engines", we will collect payment details like your credit card number to complete your transaction. This process may be facilitated using a third-party payment service. We hold onto your credit card information only as long as necessary to manage the transaction. Furthermore, in recognition of your gift or purchase, we may collect Personal Information including your name, address, telephone number, and/or email address to send you a receipt and express our gratitude, or to deliver items purchased. Additional limited financial information may be gathered to process your donations and purchases effectively.

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In our efforts to raise funds, promote activities, or host events, we sometimes partner with third-party entities. On such occasions, we might access donor reports including names, contact details, and donation amounts. If you participate in a marketing campaign or another promotion benefiting HCI that is run by a third party, we may also obtain your Personal Information.

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If you apply for a job with us or volunteer for our cause, we collect information pertinent to your application or volunteer role. For example, your employment history is collected through your resume if you apply for a job. Similarly, information relevant to the volunteering services you offer will be collected if you are helping out at a HCI event.

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We assure our supporters that we do not share their personal information with telemarketers, mailing list brokers, or any entities not aligned with or endorsed by HCI's services or benefits. Moreover, third parties do not gather personally identifiable data on the online activities of individuals visiting HCI sites. Rest assured, any text messaging consent and originator opt-in data will not be disseminated to third parties.

Use of Personal Information

When you partner with us, participate in our volunteer opportunities, or support our cause, we may ask you to provide various types of Personal Information. This can include your name, date of birth, email address, mailing address, or telephone number. For certain services, we may need to collect additional information such as your billing address, credit card number, and expiration date—especially for facilitating online store purchases or registering for one of our events.

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Beyond the necessary information, we also offer you the chance to share your preferences and interests with us, though doing so is entirely optional.

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Here's how we, along with our service providers, might use your Personal Information:

 

  • Marketing: We compile lists for communications and marketing to keep our community informed and engaged. Information may be shared with HCI partners who we believe offer goods and/or services beneficial to our supporters. We have strict contracts in place with these partners to ensure your information is kept confidential and used solely for the intended purposes.

  • Inquiries: We use your Personal Information to respond to your inquiries promptly and provide you with the requested information, resources, and services.

  • Information and Events: Your Personal Information helps us keep you up to date on the latest developments within HCI. We might use it to invite you to upcoming events or to encourage volunteer participation in our programs.

  • Fundraising: To support our mission, we may use certain Personal Information to reach out for fundraising purposes. However, we understand the importance of choice and consent in communication. Any fundraising communication will provide you with the option to opt out of future communications. Should you choose to re-engage with us without opting out, we will consider it consent to keep you informed about HCI’s updates and needs.

Sharing of Personal Information

In our efforts to further our mission, we may find it necessary to share Personal Information with our service providers, affiliates, volunteers, and other third parties. Any sharing of information follows stringent confidentiality protocols and is guided by the principles outlined below.

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  • Third-Party Service Providers: We collaborate with third-party service providers who offer operational services crucial to our mission, such as website hosting, IT and infrastructure support, data analytics, email delivery, order fulfillment, auditing, among other services. These partnerships help us provide better support and resources to those we serve.

  • Hope Center Indy Affiliates: Your Personal Information may be shared with organizations affiliated with HCI that uphold a similar mission, ensuring a unified front in the fight against human trafficking and support for survivors.

  • Volunteers: To achieve our mission, we may share limited personal information, like your contact details, with our volunteers. This is crucial for organizing volunteer activities and other tasks vital to our success. We ensure that all volunteers who manage personal information adhere to confidentiality agreements that safeguard your privacy.

  • Social Media Engagement: Engaging with HCI through public social media platforms may result in the sharing of your Personal Information with your social network and the platform provider. Public forums and social media are inherently open, and we encourage you to be mindful of the Personal Information you choose to disclose in these spaces.

  • Other Uses or Disclosures of Personal Information: We reserve the right to use and disclose your Personal Information as necessary to: a) Comply with laws and respond to legal and governmental requests; b) Co-operate with law enforcement for legal reasons; c) Enforce our Terms of Use; and d) Protect the rights, privacy, safety, or property of HCI, its affiliates, volunteers, those we serve, and the public.

  • Your Consent: Aside from the circumstances described above, your Personal Information will be used or shared further only with your explicit consent.

Sharing of personal information

We collect certain broad types of information related to your interaction with our website to better understand the needs of our visitors and optimize their experience. This includes data such as the number of unique visitors, the frequency of visits, and preferences for specific programs and services. We assess this data in aggregate, rather than individual form, to help us improve our site structure and content according to user engagement.

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How We Use Cookies: Our website employs cookies, which are small text files saved on your computer by the web server. These cookies help us improve your online experience, such as remembering your preferences and tracking items in your donation cart during a session. Our use of cookies also involves measures to ensure that we do not collect personally identifiable information for targeted advertising purposes. These partnerships with third-party providers (such as Facebook and Google) help us measure the effectiveness of our marketing campaigns and manage advertisements online.

 

To manage cookies, users can choose to opt-out by adjusting browser settings to block third-party cookies. Further information and choice regarding cookie preferences can be found at optout.aboutads.info. Please be aware that disabling cookies may affect the functionality of interactive features on our site.

 

Information We Gather: 

  • Details collected automatically from your browser or device include:

  • Media Access Control (MAC) address

  • Computer type (Windows or Mac)

  • Screen resolution

  • Operating system and version

  • Device manufacturer and model

  • Browser type and version

  • Language and region settings

 

IP Address and Traffic Patterns: Your IP address, provided by your Internet Service Provider, is logged whenever you visit our site, together with the time of your visit and the pages you viewed. This information enables us to manage website traffic, diagnose server issues, and derive geographical insights to enhance our service delivery.

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Web Server Traffic and Browsing History: Our servers collect generic information about your site visit, which includes navigation paths, time on site, and general engagement metrics.

 

Advanced Tracking Technologies
We use technologies like pixel tags to monitor user interactions and effectiveness of our communications. These tools help us gather statistics and refine our outreach strategies.

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De-Identified and Aggregate Information
For research and analysis, we might use de-identified or aggregate information, which cannot reasonably identify any individual. This allows us to gain broader insights into the effectiveness of our services across different demographics without compromising personal privacy.

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Other Information Uses
Any other information we collect may be used to enhance your experience and improve our services, except where restricted by law. We are committed to protecting and respecting your privacy through transparent practices. If you have any concerns or questions about how we manage data at Hope Center Indy, please get in touch with us at dataprivacy@hopecenterindy.org.

Opting Out

If you decide you no longer wish to receive emails, postal mailings, or other communications, HCI respects your decision and offers several ways to opt out:

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  • For Email Communications: You can unsubscribe from our email list immediately by clicking on the unsubscribe link located at the bottom of each email.

  • Via Email: Please reach out to us at dataprivacy@hopecenterindy.org with your request.

  • By Phone: Give us a call at 463-236-2040 for assistance.

  • Postal Mail: You can also write to us at the following address to stop receiving communications:

    • Hope Center Indy, 11850 Brookville Road, Indianapolis, IN 46239

We are committed to ensuring that your wishes are respected. Please allow us a reasonable amount of time to process your requests.

Updates and Contacting Us

HCI may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this policy, you will see the word "updated" and the effective date beneath the Privacy Policy title. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.


We wish to remind you that Hope Center Indy is not responsible for the privacy practices of websites linked to our sites or other third parties. When leaving our site via a linked resource or by clicking on an advertisement, you should review the applicable privacy policy of the third-party site.


If you have any questions about this privacy policy, believe that we have not adhered to its stipulations, or need further information, please contact us through the following means:

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Email: privacydata@hopecenterindy.org
Phone: 463-236-5040
Address: 11850 Brookville Road, Indianapolis, IN 46239

SMS Privacy

We value your privacy and are committed to protecting your personal information. The following information outlines how we collect, use, and protect your information when you opt-in to receive SMS notifications from us.

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Information We Collect

When you opt-in to receive SMS notifications, we may collect the following information:

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  • Your mobile phone number

  • Your name (if provided)

  • Any other information you voluntarily provide

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How We Use Your Information

We use the information collected to:

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  • Send you SMS notifications about updates, promotions, and other relevant information

  • Respond to your inquiries and provide customer support

  • Improve our services and website

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Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

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  • With trusted third-party service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential

  • When required by law or to protect our rights, property, or safety

 

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

 

Opt-Out

You can opt-out of receiving SMS notifications at any time by replying “STOP” to any SMS message you receive from us. You can also contact us at dataprivacy@hopecenterindy.org to request removal from our SMS list.

 

Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

 

Contact Us

If you have any questions about this SMS Privacy Policy, please contact us at dataprivacy@hopecenterindy.org.

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